Privacy Policy for Miller Roofguard

At Miller Roofguard, we are committed to protecting your privacy. This Privacy Policy explains how Miller Roofguard (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or interact with us.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

1. Information We Collect

We collect various types of information from and about users of our services, including information that identifies, relates to, describes, or is reasonably capable of being associated with you (“personal information”).

Information You Provide to Us:

• Contact Information: When you request a free estimate, fill out a contact form, call us, or subscribe to our newsletter, we may collect your name, email address, phone number, and physical address.
• Service-Related Information: Details about your roofing needs, property type, and any specific requests or concerns you communicate to us.
• Communication Content: Records and copies of your correspondence (including email addresses), if you contact us.

Information We Collect Automatically (via website analytics, cookies, etc.):

• Usage Details: Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website.
• Device Information: Information about your computer and internet connection, including your IP address, operating system, browser type, and referrer URL.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Services: To process your requests for free estimates, schedule appointments, provide roofing services, and fulfill our contractual obligations.
• To Communicate with You: To respond to your inquiries, provide customer support, send service updates, and send information about our promotions or services that may be of interest to you. This may include communication via phone, email, or text message.
• To Improve Our Services: To analyze how our services are used, understand customer needs, and develop new features or improve existing ones.
• For Marketing and Advertising: To deliver targeted advertisements (e.g., via Meta/Facebook Ads, Google Ads) based on your interests and interactions with our website and services, and to measure the effectiveness of our marketing campaigns.
• For Internal Operations: For internal record-keeping, billing, administrative purposes, and to ensure the security of our website and services.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. Disclosure of Your Information

We do not sell your personal information. We may disclose personal information that we collect or you provide as described in this privacy policy:

• To Our Employees and Contractors: To our employees, independent contractors, and affiliates who need the information to perform services on our behalf (e.g., scheduling, sales, on-site roofing work). These parties are bound by confidentiality obligations.
• To Service Providers: To third-party vendors, consultants, and other service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, marketing assistance, customer service, and CRM (Customer Relationship Management) services.
• For Marketing and Advertising: We may share information with advertising platforms (like Meta/Facebook, Google) to facilitate targeted advertising and measure campaign performance. These platforms typically use aggregated or anonymized data where possible.
• Legal Requirements: To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• To Enforce Our Rights: To enforce or apply our terms of service and other agreements, including for billing and collection purposes.
• Business Transfers: In the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Miller Roofguard‘s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.

4. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.

5. Your Rights and Choices

• Opt-Out of Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt-out of marketing emails, we may still send you non-promotional communications related to your service requests or our ongoing business relationship.
• Accessing and Correcting Your Information: You may contact us at matt@millerroofguard.com or +1(214) 789-7262 to request access to, correct, or delete any personal information that you have provided to us. We may not be able to delete your personal information except by also deleting your user account (if applicable).

6. Children‘s Privacy

Our services are not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

7. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users‘ personal information, we will notify you through a notice on the website homepage. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our website and this privacy policy to check for any changes.

8. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: